Job openings for virtual care officer in meghalaya shillong

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Virtual Care Officer

Shillong

Job Description-
Enquiries & transactions related to the products availed by the customer.
Clarifications & queries on billing, payment confirmation, charges, EMI details, statement of account etc.
Handling requests such as Debit / Credit Card Pin, Net Banking Password, PIN / IPIN statement of account, Fixed Deposit advice etc.
Handling of financial transactions (currently Fixed Deposit opening, Demand Draft/ Managers Cheque requests, Funds transfer request as requested by customers.)
Responding to customers with the resolution within the defined TATs.
Process the requests as per defined process, while ensuring adherence to the customer authentication process.
Answering customer calls within the specified call answer time.
Adherence to the defined service delivery standards.
Accurate data capture of the request details (eg – Hotlisting and Other transactions) as instructed by the customer. Process adherence in respect of submission of the relative annexure to the supervisor for authentication / further action.
Accurate and complete data capture of the customer issues / complaints in the relative formats. Logging of the complaints in the system, as per the laid down process. Proper follow-up with the concerned department / branches for resolution and closure of the complaints.
Accurate hotlisting of the Debit/ Credit/ Prepaid cards, basis the card / account details provided by the customer

CTC -2.80 lpa + Incentive + on roll job
Fresher and experienced both can apply
Graduation should be complete.

Regards
Mohit

Experience	0 - 5 Years
Salary	1 Lac To 2 Lac 50 Thousand P.A.
Industry	Financial Services / Banking, Investments / Insurance / Stock Market / Loan
Qualification	Other Bachelor Degree
Key Skills	Tele calling Tele sales customer care Customer service Voice voice process BPO Outbound calling Inbound calling walk in

About Company

Contact Person	Mohit
Mobile	9759214478
Email ID	skywingsadvisors26@gmail.com

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