Job openings for wfm schedular in gurgaon mumbai chennai hyderabad

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Scheduler-WFM

Gurgaon, Mumbai, Chennai, Hyderabad

Summary of Primary Job Responsibilities:
 To maximize efficient utilization of resources for schedules that have been released in the
most cost effective way i.e. holidays, voluntary time-offs, break planning, Workforce
Management Tool optimization, proactively ensuring sufficient coverage at all times to deliver
contractual requirements consistently.
 To ensure that all exceptions and future changes are logged in the Work Force Management
tool in a timely fashion, if possible before the event and appropriate adjustments are made to
ensure minimum impact on consistent delivery of service level.
 To understand key metrics and financial drivers for all contracts and to use this knowledge to
drive performance improvements.
 Complete new hire, leavers & internal transfer processes including contacting HR & updating
WFM system(s) in a timely manner
 Tracking Training batches and learning curve for New Hires including proficiencies
 WFM schedule optimization
 Maintain agent & campaign annual leave and update the WFM system with regular audits,
ensuring that leave is spread suitable across the year
 Regular Schedule Adherence reporting for Operations
 Work in close conjunction with RTAs to ensure agent adherence & productivity is controlled &
action taken where appropriate
 To monitor all non-call handling activities to ensure efficient use of resources and consistent
achievement of service level across all activities
 Work as part of a virtual WFM team, assisting other sites when appropriate, especially in cross
site campaigns where one site will need to take a lead role
 Perform other responsibilities as required and assigned
Typical Qualifications: (education, experience, knowledge, skills and abilities typically needed to perform this job)
 1-3 years of WFM experience with minimum 1 year as a Scheduler.
 Minimum Higher Secondary Education
 Strong computer skills that include proficiency in MS Office suite, particularly Excel.

Experience	3 - 9 Years
Salary	5 Lac To 7 Lac P.A.
Industry	Corporate Planning & Strategy / Management Consulting
Qualification	Secondary School, Other Bachelor Degree
Key Skills	IEX MS office Blue Pumpkin EWFM WFM WFM Work Force Management marketing campaigns walk in

About Company

Contact Person	Shaila Kawal
Mobile	9997994115
Email ID	skywingsadvisors3@gmail.com

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