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1. Business Target : Achievement of Lead generation targets for the teams as defined
and agreed upon.
Goal setting for the team in conjunction with the Team Leader.
To review NPE/PIP Loan officers jointly with Team Leader.
Monitor LMS Coordinators for daily activities.
Participate in the morning huddles with the team and audit on daily appointment commitments.
Implementation and audit of the various defined processes and practices.
Dissemination of information with respect to business (product changes, process
change, incentive update,etc.) within the teams.
AM to conduct initial interviews, liaise with the local admin team and assist the team
manager in recruitment of the right candidates for the team and ensure budgeted
manpower are in place for the teams mapped to him.
Collaborate with Sales Team to increase the appointments- login percentage.
Ensure fulfillment of smooth end-to-end process for every case sourced by the teams.
AM to prepare Adhoc Reports as desired by stakeholders from sales team.
2. Coaching and Development:
Enabling the team members to reach maximum level of efficiency to improve
professional and organizational effectiveness.
To ensure daily 1 customer call with the FSA / team member to check the progress of
a team member in terms of their customer handling skills
AM/ ASM to handhold the recruited FSA/ LSE by training them on product
knowledge, softwares and processes.
AM / ASM to work with the TM on NPE (non performing employee) and take
corrective actions towards making them PE (performing employee).
Devise PIP in consultation with SM to make them productive.
AM/ ASM to ensure low levels of attrition of the team members mapped to him and
support the TM towards retention of his team members.
Exit interview to be conducted for any resigned in the team.
3. Performance Review: Review and implementation of performance sheets in conjunction with team
managers
4. Relationship Building :AM ASM to manage relationship with various IP
Experience | 5 - 10 Years |
Salary | 4 Lac 50 Thousand To 7 Lac 50 Thousand P.A. |
Industry | Financial Services / Banking, Investments / Insurance / Stock Market / Loan |
Qualification | Other Bachelor Degree |
Key Skills | sales tele sales telecalling lead management cross selling team management phone sales LMS Manager walk in |
About Company
(1295)Sales & Marketing / Business D...
(723)Financial Services / Banking, ...
(211)HR / Recruitment / Administrat...
(26)Corporate Planning & Strategy ...
(19)Accounting / Auditing / Taxati...
(19)ITES / BPO / KPO / LPO / Custo...
(16)Manufacturing / Production / Q...
(11)Education / Teaching / Trainin...
(9)Health Care / Pharmaceuticals ...
(8)IT Software - Application Prog...
(6)Marketing / Advertising / PR /...
(6)Front Office / Reception / Com...
(5)Supply Chain / Purchase / Proc...
(3)IT Software - DataBase / Dataw...
(3)Engineering / Engineering Desi...
(2)Analytic and Business Intellig...
(2)IT Software - Ecommerce / Inte...
(1)IT Software - ERP / CRM / EDP ...
(1)IT Hardware / Technical Suppor...
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