Job openings for customer care executive in ghansoli navi mumbai

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Customer Care Executive

Navi Mumbai, Ghansoli

Key Responsibilities:

Customer Support:

Handle inbound and outbound customer inquiries via phone, email, or chat.
Provide timely and professional assistance to resolve customer issues or inquiries.
Ensure a high level of customer satisfaction through effective communication and problem-solving.
Data Entry and Processing:

Accurately input and update data into the designated systems or databases.
Verify and validate data for accuracy and completeness.
Maintain confidentiality and data security protocols.
Documentation and Reporting:

Prepare reports, documentation, and presentations as required.
Maintain records and files in an organized manner.
Collaborate with team members to ensure data consistency and accuracy.
Process Adherence:

Adhere to established BPO processes, guidelines, and protocols.
Identify and suggest improvements to streamline processes for increased efficiency.
Quality Assurance:

Participate in quality assurance activities to ensure service quality meets or exceeds client expectations.
Address and resolve quality-related issues promptly.
Team Collaboration:

Collaborate with team members to achieve common goals and objectives.
Share knowledge and best practices within the team.
Professional Development:

Stay updated on industry trends, technologies, and best practices.
Attend training sessions and workshops as required.
Qualifications:

Intermediate will also be preferred (Bachelor's degree preferred).
Previous experience in a BPO or customer service role is a plus.
Strong communication skills (verbal and written).
Excellent problem-solving and critical-thinking abilities.
Proficiency in computer applications and data entry.
Ability to work in a team and meet performance targets.
Attention to detail and accuracy.
Working Conditions:

Shift-based work, including nights and weekends as per business requirements.
Fast-paced and dynamic work environment.

Experience	1 - 3 Years
Salary	1 Lac 50 Thousand To 2 Lac 50 Thousand P.A.
Industry	Front Office / Reception / Computer Operator / Assistant
Qualification	Higher Secondary, Secondary School, Other Bachelor Degree
Key Skills	Customer Care Customer Support Customer Management Customer Communication walk in

About Company

Contact Person	Mayank Mohta
Mobile	9997994115
Email ID	assuredjobs57@gmail.com

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