Mumbai
Primary Responsibilities:
A. Risk and quality Management
• Preparation of Governance and Executive meeting packs for meetings managed/led by RQM including recording minutes/ actions. This would be across all Legal Entities (Entity Boards, UK&I Ops Exec, Risk & Governance Forum in UK, Global Risk & Governance Forum)
• Support preparation of GRE Quarterly Top Risk Review meeting with senior management
• Manage and report Complaints referenced to RQM mailbox, including creating and maintaining any SOP documents.
• Support First Line Risk Events Coordinator for managing and reporting risk events across GRe Global
• Manage any Conflict of Interest referenced in mailbox/ Navex system and report in lines with agreed protocols.
• Manage and report CPD and Mandatory Training completion to various BU forums.
• Work along with RQM director in Organising workshops, agendas action plans and outputs for RQM led meetings and forums.
• Support RQM Director on managing Internal Audit MAPS
• Support RQM director with RQM Dashboards for OpsExec presentations
B. Operational Excellence
• Analyse the end-to-end process and introduce process improvements in OT3 (as applicable) to enable processes to perform efficiently and reliably, ensuring service levels are maintained
• Design Operational Development Program for the leadership and wider teams to enhance skills and capabilities in driving operational excellence
• Reduce cost through eliminating inefficiencies, optimizing processes and leveraging automation / AI
• Drive on operational improvements/excellence as means to enhance client experience and continuous improvement culture
Work Mode- Hybrid(2 weeks WFO and vice versa)
Shift timing- 6.30am to 2.30pm and 2.30pm to 10.30pm
Experience | 6 - 12 Years |
Salary | Not Disclosed |
Industry | Analytic and Business Intelligence |
Qualification | Other Bachelor Degree |
Key Skills | Business Analyst Risk Management Opex Analysis Operational Risk |
(141)Sales & Marketing / Business D...
(77)Financial Services / Banking, ...
(11)HR / Recruitment / Administrat...
(7)Accounting / Auditing / Taxati...
(4)Analytic and Business Intellig...
(4)Front Office / Reception / Com...
(3)Corporate Planning & Strategy ...
(2)Manufacturing / Production / Q...
(2)Education / Teaching / Trainin...
(2)IT Software - Application Prog...
(1)ITES / BPO / KPO / LPO / Custo...
(1)Marketing / Advertising / PR /...
(1)Supply Chain / Purchase / Proc...
(1)Health Care / Pharmaceuticals ...
(1)Engineering / Engineering Desi...
(1)IT Hardware / Technical Suppor...
View MoreHi! Simply click below and type your query.
Our experts will reply you very soon.