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Job openings for Assistant Vice President in Pune

AVP

Pune

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Primary Responsibilities: Assistant Vice President
Process Management & Improvement -
1) Drive & achieve productivity enhancements.
2) Own weekly/monthly management reports & highlight relevant gaps &/or concerns.
3) Responsible for scoping, identifying new areas of work.
4) Oversee migration & stabilization of new processes.
5) Periodically review process & regulatory requirements and ensure compliance.
6) Review FTE requirements, shift plans & capacity planning.
7) Initiate, Execute & Facilitate process improvement initiatives/projects.
8) Lead Org wide projects across locations.
9) Integrate domain knowledge & business understanding to create superior solutions for the client.
10) Must clear at least one certification a year.
People Management -
1) Conduct regular meetings with process managers & resolve concerns.
2) Conduct skip level meetings with team members & resolve escalations.
3) Own rewards & recognition schemes for assigned processes/teams.
4) Oversee L&D trainings for self & process managers.
5) Oversee staff domain certifications.
6) Ensure completion of process certifications by all staff (Process managers, Team leads & associate) within pre-defined timelines.
7) Liaise with recruitment team for recruiting new team members.
8) Identify & facilitate movements within the division for Process Managers.
Customer Service & SLA Delivery -
1) Drive on-time, accurate & quality service delivery within agreed upon SLAs for assigned processes.
2) Manage client relationships and escalations.
Strategic Initiatives -
1) Explore opportunities to move processes to the GSC satellite office.
2) Participate in special projects/organization wide initiatives.
Work Experience:
1) Minimum 15 years of experience in the ITES sector.
2) Minimum 8-10 years of experience in a managerial role.
3) Relevant UK F&A/Insurance experience for F&A processes only
4) Prior work experience in UK/US P&C Insurance domain.

Experience	15 - 25 Years
Salary	Not Disclosed
Industry	Financial Services / Banking, Investments / Insurance / Stock Market / Loan
Qualification
Key Skills	Process Manager People Management Customer Service Manager

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