1 - 4 Years
Profile: Trainer - Teleperformance
Description: Conduct new hire training classes and ensuring systematic Training Cycle i.e. Analysis, Planning
Implementation and Evaluation
Ability to prepare a learner profile. Ability to adapt to individual learner needs.
Conduct retraining, cross training and up training classes
Efficiency required for completion of all required forms and reports within the time frame allocated Maintain and update all training material
Should possess a complete knowledge and understanding of products and quality guidelines for all clients programs
Support and monitor new trainees during the OJT (On the Job Training) period
Ability to support the learner by utilizing the most appropriate motivational method, or range of methods for any given learning situation
Timely & constructive feedback and counseling of the trainees.
Ability to use Overhead Projectors, Slide Projectors, White Boards, Chalk Boards and Flip Charts, multi- media. Ability to prepare and use Visual Aids.
Ability to treat learners with respect. Ability to carry out training using appropriate language, behavior in relation to matters of equality. Ability to work within the equality legislation framework.
Ability to determine the appropriate evaluation level Ability to formulate and interpret an appropriate training evaluation instrument Ability to objectively assess learner progress.
DESIRED CANDIDATE PROFILE:
Education Qualifications – Bachelor’s Degree
Ready to work in rotational shifts (Male) Training Experience Operations Level CRM/Call Centre/BPO/ITES Location As per Industry standards PG & Above School & Graduation :6 Months in customer service :Trai ner : Jaipur : Any Post Graduate : A ny Graduate
Should be above 18 years of age
Excellent command over English (Verbal & Written)
Proficient in using MS Office applications.
Minimum 6 months of calling experience will be an added advantage
Ability to understand the basic telecom technology and comfort level of simp
|Salary||2 Lac To 4 Lac P.A.|
|Industry||ITES / BPO / KPO / LPO / Customer Service / Operations|
|Work Experience||1 - 4 Years|
|Qualification||Other Bachelor Degree, Other Master Degree|
|About Company||BPO services|
|Contact Person||Jyoti Pathran|