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Customer Interaction & Query Management
Job Role includes :
1- handling of inbound calls received from customers enquiring details of the product holdings, product or process related information. (for any / all products areas like Credit Cards, Bank A/Cs, Deposits, Loans, Depositories, Mutual Funds, Debit Cards, Prepaid & Forex Cards or any other Direct Banking related calls)
2-Enquiries & transactions related to the products availed by the customer.
3-Clarifications & queries on billing, payment confirmation, charges, EMI details, statement of account etc.
4-Handling requests such as Debit / Credit Card Pin, NetBanking Password, PIN / IPIN statement of account, Fixed Deposit advice etc.
5-Handling of financial transactions (currently Fixed Deposit opening, Demand Draft/ Managers Cheque requests, Funds transfer request as requested by customers.)
6-Responding to customers with the resolution within the defined TATs.
7-Process the requests as per defined process, while ensuring adherence to the customer authentication process.
8-Answering customer calls within the specified call answer time.
9-Adherence to the defined service delivery standards.
10-Accurate data capture of the request details (eg – Hotlisting and Other transactions) as instructed by the customer.
11-Accurate and complete data capture of the customer issues / complaints in the relative formats.
12- Logging of the complaints in the system, as per the laid down process. Proper follow-up with the concerned department / branches for resolution and closure of the complaints.
13-Accurate hotlisting of the Debit/ Credit/ Prepaid cards, basis the card / account details provided by the customer.
|Experience||0 - 6 Years|
|Salary||1 Lac To 2 Lac 75 Thousand P.A.|
|Industry||Sales & Marketing / Business Development / Telecaller|
|Qualification||Other Bachelor Degree|
|Key Skills||Cold Calling Telecaller Tele Communication Branch Work Customer Service Manager Voice Process Executive Voice Virtual Care|
|Address||110 Ground Floor, Tagore Villa|