Job openings for virtual care officer in noida

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Virtual Care Officer

Noida

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Customer Interaction & Query Management

Job Role includes :

1- handling of inbound calls received from customers enquiring details of the product holdings, product or process related information. (for any / all products areas like Credit Cards, Bank A/Cs, Deposits, Loans, Depositories, Mutual Funds, Debit Cards, Prepaid & Forex Cards or any other Direct Banking related calls)

2-Enquiries & transactions related to the products availed by the customer.
3-Clarifications & queries on billing, payment confirmation, charges, EMI details, statement of account etc.
4-Handling requests such as Debit / Credit Card Pin, NetBanking Password, PIN / IPIN statement of account, Fixed Deposit advice etc.
5-Handling of financial transactions (currently Fixed Deposit opening, Demand Draft/ Managers Cheque requests, Funds transfer request as requested by customers.)
6-Responding to customers with the resolution within the defined TATs.
7-Process the requests as per defined process, while ensuring adherence to the customer authentication process.
8-Answering customer calls within the specified call answer time.
9-Adherence to the defined service delivery standards.
10-Accurate data capture of the request details (eg – Hotlisting and Other transactions) as instructed by the customer.
11-Accurate and complete data capture of the customer issues / complaints in the relative formats.
12- Logging of the complaints in the system, as per the laid down process. Proper follow-up with the concerned department / branches for resolution and closure of the complaints.
13-Accurate hotlisting of the Debit/ Credit/ Prepaid cards, basis the card / account details provided by the customer.

Experience	0 - 6 Years
Salary	1 Lac To 2 Lac 75 Thousand P.A.
Industry	Sales & Marketing / Business Development / Telecaller
Qualification	Other Bachelor Degree
Key Skills	Cold Calling Telecaller Tele Communication Branch Work Customer Service Manager Voice Process Executive Voice Virtual Care

About Company

Contact Person	Sakshi
Address	110 Ground Floor, Tagore Villa
Mobile	9759214475
Email ID	skywingsadvisors14@gmail.com

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