Job openings for quality analyst in nagpur chennai

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Quality Analyst

Nagpur, Chennai

1. Responsible for preparing daily, weekly and monthly client/internal reports.
2. Preparation of weekly performance / KPI reports and maintaining performance dashboards.
3. Preparing ad-hoc reports & analysis for management reporting and needs
4. Maintaining and updating trackers for ongoing programs & projects
5. Ensure that internal policies, procedures, and compliance regulations are being followed.
6. Identify operational / training issues and help team in fixing these gaps.
7. Make recommendations and drive improvement
8. Audit chats & calls on Product/process, Communication and soft skills parameters.
9. Conduct audits and feedback for the targeted population with the objective of improving scores ,driving integrity & proficiency.
10. Data analysis and creation of designated reports/presentations.
11. Ensure adherence to quality norms as per client specification.

Experience	1 - 7 Years
Salary	Not Disclosed
Industry	Manufacturing / Production / Quality
Qualification	Higher Secondary, Diploma, Other Bachelor Degree
Key Skills	Quality Monitoring Call Monitoring Quality Analysis Call monitoring Call Quality Analyst QA Quality Voice process International process walk in

About Company

Contact Person	Shreya
Mobile	9997994483
Email ID	skywingsadvisors20@gmail.com

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