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Role and Responsibilities:
· Handling of inbound calls received from customers enquiring on their account, product or process related information. Strive to consistently meet Customer Satisfaction Parameters and meet the defined service standards.
· Consistently demonstrate customer focus while addressing customer, queries and satisfactorily resolve queries and complaints received from customers.
· Revenue generation through cross selling of the Banks products identified for cross-sell. Cross-selling of all products.
|Experience||0 - 2 Years|
|Salary||1 Lac 50 Thousand To 2 Lac P.A.|
|Industry||ITES / BPO / KPO / LPO / Customer Service|
|Qualification||Other Bachelor Degree|
|Key Skills||Customer support customer care customer handling|