Skywings Advisors Private Limited

Service Delivery Manager


Job Title Service Delivery Manager
Gender Preference Any
Number Of Vacancy 2
Industry Area Marketing, Advertising, PR, Media Planning
Key Skills seo,smo,sem,Technical Specialist,MBA,Delivery Manager,Service Delivery
Qualification M.B.A/PGDM
Salary (Per Annum) 8 Lac To 15 Lac
Work Experience 8 - 11 Years
Job Requirement Location: Gurgaon (NCR)
Position: Service delivery Manager

Key Responsibilities :
- Have overall responsibility for developing, operating and continually improving digital services for
client brands
- Develop unique strategies and build upon current client strategies within the digital arena to
meet/exceed objectives
- Execute projects to be high quality, on time and cost-effective/on budget
- Foster timeline development and monitor progress, ensuring deadlines are met
- Manage client expectations, bringing issues/concerns to clients attention before they become
problems, offering potential solutions, and advising of potential delivery delays
- Works with project teams to ensure team is aligned to client requirements
- Prepare service delivery reports and dashboards
- Run regular service reviews with the Digital business internal/customer stakeholders
- Manage the SLA’s targets and KPI’s
- Proactively keep abreast of assigned clients marketing and media plans, and provide technological
- Manage research studies that yield rich insights into consumer online behavior and key
motivational/attitudinal behavior
- Own and manage the Digital Customer Satisfaction Plan
- Identify and mitigate risks to the service

Experience/Skills :
- 8+ years of management experience in a leading digital media/advertising agency/public relations
- A high degree of digital market awareness, with demonstrable experience of innovative
approaches to service delivery and of managing relationships with suppliers.
- Experience of project management and solution budgeting / TCO
- In-depth understanding of key aspects of digital marketing - Digital Marketing Stategy, Web Site
Development, SEO, SEM, SMO
- Exceptional in customer interactions and management
- Excellent in verbal/written communication
- Ability to work effectively with a variety of internal teams and business groups, including Creative,
Media and Technical Delivery Specialists


Job Country India
Job State / U.T. Haryana
Job City Gurgaon


Company Name skywings advisors
About Company We hire the best


Contact Person Ruchi Singh
Address dehradun
Mobile 9759215672
Email ID