Skywings Advisors Private Limited

Service Delivery Manager

8 - 11 Years

Gurgaon


Job Description

Location: Gurgaon (NCR)
Position: Service delivery Manager

Key Responsibilities :
- Have overall responsibility for developing, operating and continually improving digital services for
client brands
- Develop unique strategies and build upon current client strategies within the digital arena to
meet/exceed objectives
- Execute projects to be high quality, on time and cost-effective/on budget
- Foster timeline development and monitor progress, ensuring deadlines are met
- Manage client expectations, bringing issues/concerns to clients attention before they become
problems, offering potential solutions, and advising of potential delivery delays
- Works with project teams to ensure team is aligned to client requirements
- Prepare service delivery reports and dashboards
- Run regular service reviews with the Digital business internal/customer stakeholders
- Manage the SLA’s targets and KPI’s
- Proactively keep abreast of assigned clients marketing and media plans, and provide technological
solutions.
- Manage research studies that yield rich insights into consumer online behavior and key
motivational/attitudinal behavior
- Own and manage the Digital Customer Satisfaction Plan
- Identify and mitigate risks to the service


Experience/Skills :
- 8+ years of management experience in a leading digital media/advertising agency/public relations
firm.
- A high degree of digital market awareness, with demonstrable experience of innovative
approaches to service delivery and of managing relationships with suppliers.
- Experience of project management and solution budgeting / TCO
- In-depth understanding of key aspects of digital marketing - Digital Marketing Stategy, Web Site
Development, SEO, SEM, SMO
- Exceptional in customer interactions and management
- Excellent in verbal/written communication
- Ability to work effectively with a variety of internal teams and business groups, including Creative,
Media and Technical Delivery Specialists

Salary 8 Lac To 15 Lac P.A.
Industry Marketing / Advertising / PR / Media Planning
Work Experience 8 - 11 Years
Qualification M.B.A/PGDM

Key Skills

seo smo sem Technical Specialist MBA Delivery Manager Service Delivery

Company Profile

Company Name

skywings advisors

About Company We hire the best
Contact Person Ruchi Singh
Address dehradun
Email ID assuredjob8@gmail.com

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