Skywings Advisors Private Limited

Team Leader- Operations

2 - 4 Years

Jaipur


Job Description

Profile: Team Leader
Description: The Team Lead role is intended to provide immediate and on the floor support and be responsible for team performance against Vendor established scorecards at the individual agent level. Expectation being that 80% (or more) of time is spent focused on performance of assigned team members.
Desired Candidate Profile:
-Bachelors Degree / Diploma in any stream
-Minimum 2+ years of operational experience in call centre environment, out of which 1 yr experience, as Team leader with call centre in International Voice program
-Excellent product and process knowledge
-Open to work in rotational Shift environment
-Should be above 18 years of age
-Willing to work in shifts, rotating as schedule requires
-The weekly offs may not necessarily fall on the weekend
-The candidate should be willing to work on public holidays/festivals if scheduled/required A workday has pre-scheduled break timings. The job requires strict adherence to schedules.
Key Skills
-Strong customer service skills: empathy, listening, enthusiastic, patience, reasoning and problem-solving
skills
-Willing to learn and flexible to changes
-Aptitude and ability to grasp
-Skills for planning, assigning and directing work, performance appraisal, grievance handling
-Ability to guide individuals towards goal achievement using negotiation, teamwork/collaboration, motivation and staff development skills
-Ability to demonstrate innovation and good judgment/problem solving skills when making decisions
-Ability to coach, develop action plans which maximize performance and provide effective feedback
-Ability to analyze and improve work processes Possess Inter personal and team-building skill.

Salary 2 Lac To 4 Lac P.A.
Industry ITES / BPO / KPO / LPO / Customer Service / Operations
Work Experience 2 - 4 Years
Qualification Advanced/Higher Diploma, Other Bachelor Degree

Key Skills

Customer Service Executive Team Leader Operation Bpo Operation Manager

Company Profile

Company Name

BPO

About Company BPO services
Contact Person Jyoti Pathran
Address Dehradun
Mobile 09759214472
Email ID jyoti.pathran@assuredjob.com

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